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Billing Terms & Conditions

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organisation placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.  We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal, Apple Pay, Google Pay, Shop Pay, Humm and AfterPay as a form of payment.  

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: Shipping Policy.

Refund/Return Policy

Some items are entitled to be refunded or retuned.

Please see our return policy for more detailed information: Returns Policy.

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email: info@ausnaturalprotein.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state.

 

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.

Our recipe uses lashings of research and integrity, formulated with your very best health in mind.

HAPPY COWS & ETHICAL BUSINESS

Our whey comes from 100% healthy and well cared for Australian grass-fed dairy cattle. Our suppliers have a zero tolerance policy for any act of animal cruelty and the farms are routinely audited to ensure they are complying with excellent animal care standards. The dairy cows graze on the lush pastures of the south-western coast of Victoria. Being certified pasture-fed, means that for at least 70% of any year the cows diet consists of only the naturally occurring grass in the field in which they live. Outside of this, at times of the year when grass does not flourish, they are fed green vegetation (known as silage). In rare and extreme conditions such as drought, the cows will be fed Australian grains as a means of preservation.

INTEGRITY & TRANSPARENCY

We want to provide something truly enjoyable that will benefit your health, wellness and fitness. We will go to whatever measures necessary to do so. This means we don't go for cost cutting alternatives at the expense of your best interest - your health. We also won't use trickery to have you believe that you are consuming something good when in fact it is not. We will always be honest and provide you with all the information about our ingredients and the reasons why they appear in our products.

REAL WHOLEFOODS

We are only interested in foods that are real, and don't mess up our gut flora. There is a problem in our current food industry that values dollars over health, and this is why we are having so many issues with the natural functions of our bodies. We make sure that our tastes are real which is why it's SO YUMMY. Our vanilla beans are straight from the vines and ground finely. Our cocoa beans are harvested organically and made from traditional methods for an intense flavour. The reason why the finest restaurants in the world use farm-to-table ingredients is simply because it's better. This is why we do this too.