Refund policy
100% Money-Back Guarantee (30 Days)
We stand behind the quality and taste of our products with a 30-day money-back guarantee.
If you are not completely satisfied for any reason, you are eligible for a full refund (excluding shipping costs) within 30 days of your purchase date.
How it works:
- Email us at info@ausnaturalprotein.com to initiate your request.
- Provide clear video or photographic proof of product destruction (e.g. disposed of in sink, toilet, or garden).
- Once proof is received and approved, we will process your refund.
Important:
- You are not required to send the product back for the money-back guarantee.
- Refunds are issued to your original payment method within a reasonable processing timeframe.
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Purchases from Retail & Wholesale Partners
Our 30-day money-back guarantee also applies to products purchased from our authorised retail and wholesale partners.
- Customers must contact Australian Natural Protein Company directly at info@ausnaturalprotein.com
- Do not return products to the store of purchase
- We will handle the refund process directly with you
This ensures a consistent and premium experience across all purchase channels.
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Exchanges, Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, we will:
- Replace the item, or
- Issue a full refund
Conditions:
- Items must be unused, unopened, and in original packaging
- You must contact us at info@ausnaturalprotein.com before returning anything
- Returns must be sent to:
Australian Natural Protein Company
PO Box 4085
ST LUCIA SOUTH, QLD 4067
Australia
We will process your refund or replacement once the returned goods are received and inspected.
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Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account again
2. Contact your credit card provider (processing times vary)
3. Contact your bank
If you’ve done all of the above and still haven’t received your refund, contact us at:
info@ausnaturalprotein.com
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Shipping Returns
- You are responsible for return shipping costs (unless the item is faulty or incorrect)
- Shipping costs are non-refundable
- If a refund is issued, return shipping may be deducted
Recommendation:
For items over $75, use a trackable shipping service or insurance, as we cannot guarantee receipt of returned items.