We use a combination of Australia Post and trusted courier services to ship our orders to you. Orders are generally shipped the same day if they are received before 8am EST, otherwise they are shipped the following morning. If delays are expected we will contact you by phone or email as soon as possible.
Please ensure that you provide your accurate and complete street address as your order will be delivered right to your door. ANPC can not be held responsible for deliveries where the address information provided was incomplete or incorrect.
We can deliver to PO Boxes, but prefer to deliver to home addresses. You may choose to give authorisation to deliver without a signature, however we can not assume reliability for lost or misplaced packages in this situation.
Please refer to the table below for approximate delivery times from the day the order is placed to when it should be received.
|REGION||ESTIMATED DELIVERY TIMEFRAME|
|NSW||1 - 3 business days|
|QLD||1 - 3 business days|
|VIC||1 - 3 business days|
|TAS & SA||3 - 5 business days|
|NT, WA and Rural areas||5 - 10 business days|
ANPC offers free shipping to all order within NSW, QLD, VIC & ACT Australia. Unfortunately due to the weight of our products, we can't offer FREE shipping to WA, SA, NT or TAS. But we hope to be able to offer flat rate shipping to you in the near future.
- All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. ANPC can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.
- Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion.
- For more information on customs and duties charges, please contact your local customs office.
- Orders can’t be shipped via an expedited shipping method, such as Next Day or 2-Day.
- You should hopefully receive your order within 10-15 business days from the ship date.
INTERNATIONAL SHIPPING METHODS
Economy Air is for packages up to 2kg and has no tracking information.
Standard shipping comes with tracking information and email notifications.
Express Shipping comes with tracking information, SMS or email notifications, and signature on delivery.
Courier comes with tracking information, SMS or email notifications.
ANPC CURRENTLY SHIPS TO THE FOLLOWING COUNTRIES:
Australia / New Zealand
China / Japan / Hong Kong / India / Korea / Taiwan / Indonesia / Malaysia / Thailand / Singapore / Vietnam
Canada / United States
France / Netherlands / Switzerland / Germany / Norway / United Kingdom / Ireland / Spain / Italy / Sweden
All amounts shown are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.
If you need a conversion to your local currency, please refer to yahoo.finance.com or your preferred search engine. Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.