Returns, Refunds & Exchanges
100% Money-Back Guarantee!
We (Australian Natural Protein Company, Aus Natural Protein, or ANPC) fully stand by the quality and deliciousness of our products, and so if you are not completely satisfied, we will offer you full refund (excluding the shipping costs). All you need to do is:
*provide us with adequate video or photographic proof of the product being destroyed. Yes thats right. We don't want you to have the hassle or expense of sending it back, so flush it down the toilet or bury it I the garden. But make sure you show us.
* The product must be returned to us within 30 days of the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your proof of destruction has been received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within 7 days.
INCORRECT ITEMS RECEIVED OR DAMAGED PRODUCTS
* If you have received damaged goods or an incorrect product, ANPC will either issue a refund, or replace the goods at our cost.
* You must first email us a firstname.lastname@example.org so we can give you instructions based on your circumstances.
* We may ask you to return the item unopened and unused and in the same condition that you received it. In this instance, ANPC may not process a refund or exchange until the goods are received.
Please do not send your purchase back to the manufacturer. The correct address for returns is:
Australian Natural Protein Company
PO Box 88
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
EXCHANGES (if applicable)
We only replace items if they are defective or damaged, or if we sent you the incorrect product. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Australian Natural Protein Company
PO Box 88
To return your product, you should mail your product to:
AUS NATURAL PROTEIN
PO BOX 4085
ST LUCIA SOUTH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our recipe uses lashings of research and integrity, formulated with your very best health in mind.
HAPPY COWS & ETHICAL BUSINESS
Our whey comes from 100% healthy and well cared for Australian grass-fed dairy cattle. Our suppliers have a zero tolerance policy for any act of animal cruelty and the farms are routinely audited to ensure they are complying with excellent animal care standards. The dairy cows graze on the lush pastures of the south-western coast of Victoria. Being certified pasture-fed, means that for at least 70% of any year the cows diet consists of only the naturally occurring grass in the field in which they live. Outside of this, at times of the year when grass does not flourish, they are fed green vegetation (known as silage). In rare and extreme conditions such as drought, the cows will be fed Australian grains as a means of preservation.
INTEGRITY & TRANSPARENCY
We want to provide something truly enjoyable that will benefit your health, wellness and fitness. We will go to whatever measures necessary to do so. This means we don't go for cost cutting alternatives at the expense of your best interest - your health. We also won't use trickery to have you believe that you are consuming something good when in fact it is not. We will always be honest and provide you with all the information about our ingredients and the reasons why they appear in our products.
We are only interested in foods that are real, and don't mess up our gut flora. There is a problem in our current food industry that values dollars over health, and this is why we are having so many issues with the natural functions of our bodies. We make sure that our tastes are real which is why it's SO YUMMY. Our vanilla beans are straight from the vines and ground finely. Our cocoa beans are harvested organically and made from traditional methods for an intense flavour. The reason why the finest restaurants in the world use farm-to-table ingredients is simply because it's better. This is why we do this too.
THAT'S OUR PROMISE TO YOU
We sincerely hope you love and enjoy the benefits of consuming our blends as much as we do, and feel good that you are supporting an Australian business.