Shipping throughout Australia is a flat rate of $10. Free shipping is automatically applied for orders $89 or more (Australia only).
We exclusively use Australia Post to ship our orders to you. Orders are generally shipped the same day if they are received before 8am EST, otherwise they are shipped the following morning. If delays are expected we will contact you by phone or email as soon as possible.
Please ensure that you provide your accurate and complete street address as your order will be delivered right to your door. Aus Natural Protein cannot be held responsible for deliveries where the address information provided was incomplete or incorrect.
Please refer to the table below for approximate delivery times from the day the order is placed to when it should be received.
|REGION||ESTIMATED DELIVERY TIMEFRAME|
|NSW||3 - 5 business days|
|QLD||3 - 5 business days|
|VIC||3 - 5 business days|
|TAS & SA||5 - 7 business days|
|NT, WA and Rural areas||7 - 10 business days|
- All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. ANPC can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.
- Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion.
- For more information on customs and duties charges, please contact your local customs office.
- Orders can’t be shipped via an expedited shipping method, such as Next Day or 2-Day.
- You should hopefully receive your order within 10-15 business days from the ship date.
INTERNATIONAL SHIPPING METHODS
Economy Air is for packages up to 2kg and has no tracking information.
Standard shipping comes with tracking information and email notifications.
Express Shipping comes with tracking information, SMS or email notifications, and signature on delivery.
Courier comes with tracking information, SMS or email notifications.
AUS NATURAL PROTEIN CURRENTLY SHIPS TO THE FOLLOWING COUNTRIES:
Australia / New Zealand
China / Japan / Hong Kong / India / Korea / Taiwan / Indonesia / Malaysia / Thailand / Singapore / Vietnam
Canada / United States
France / Netherlands / Switzerland / Germany / Norway / United Kingdom / Ireland / Spain / Italy / Sweden
All amounts shown are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.
If you need a conversion to your local currency, please refer to yahoo.finance.com or your preferred search engine. Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.
Our recipe uses lashings of research and integrity, formulated with your very best health in mind.
HAPPY COWS & ETHICAL BUSINESS
Our whey comes from 100% healthy and well cared for Australian grass-fed dairy cattle. Our suppliers have a zero tolerance policy for any act of animal cruelty and the farms are routinely audited to ensure they are complying with excellent animal care standards. The dairy cows graze on the lush pastures of the south-western coast of Victoria. Being certified pasture-fed, means that for at least 70% of any year the cows diet consists of only the naturally occurring grass in the field in which they live. Outside of this, at times of the year when grass does not flourish, they are fed green vegetation (known as silage). In rare and extreme conditions such as drought, the cows will be fed Australian grains as a means of preservation.
INTEGRITY & TRANSPARENCY
We want to provide something truly enjoyable that will benefit your health, wellness and fitness. We will go to whatever measures necessary to do so. This means we don't go for cost cutting alternatives at the expense of your best interest - your health. We also won't use trickery to have you believe that you are consuming something good when in fact it is not. We will always be honest and provide you with all the information about our ingredients and the reasons why they appear in our products.
We are only interested in foods that are real, and don't mess up our gut flora. There is a problem in our current food industry that values dollars over health, and this is why we are having so many issues with the natural functions of our bodies. We make sure that our tastes are real which is why it's SO YUMMY. Our vanilla beans are straight from the vines and ground finely. Our cocoa beans are harvested organically and made from traditional methods for an intense flavour. The reason why the finest restaurants in the world use farm-to-table ingredients is simply because it's better. This is why we do this too.
THAT'S OUR PROMISE TO YOU
We sincerely hope you love and enjoy the benefits of consuming our blends as much as we do, and feel good that you are supporting an Australian business.